Effective Date: 14 Jun, 2025
App Name: Celevery
Company: BigBurry Hypersystems LLP
Location: Kerala, India
1. Introduction
This Privacy Policy outlines how BigBurry Hypersystems LLP (“we”, “our”, or “us”) collects, uses, shares, and protects personal data of users (“you”) when you use the Celevery mobile application (“App”).
2. Information We Collect
We collect a wide range of information to provide and improve our services. Below is a detailed breakdown of the types of data we may collect from you:
- Personal Information: Name, email address, phone number, and delivery address
- Account Information: Login credentials and user preferences
- Location Data: Only if location-based features are used
- Transaction Details: Order history, payment records (through secure third-party gateways)
- Device and Usage Data: IP address, device type, operating system, and browsing actions
- Communications: Emails, chat messages, and support queries
3. How We Use Your Information
Your data is used for various essential purposes, including but not limited to:
- Creating and managing your user account
- Processing and fulfilling your orders
- Providing customer support
- Enhancing user experience through personalization
- Sending service-related messages
- Conducting analytics to improve app performance
- Ensuring legal compliance and security
4. Legal Basis for Processing
- Your consent
- Performance of a contract
- Legal obligations
- Legitimate interests
5. Sharing of Information
We do not sell your personal data. We may share information with:
- Trusted third-party vendors (e.g., payment gateways, delivery services)
- Government and legal authorities when legally required
- Affiliated companies or successors during business transfers
6. Data Retention
We store personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it.
7. Security of Your Information
We use administrative, technical, and physical safeguards to protect your data from loss, misuse, unauthorized access, disclosure, or alteration. While we strive to use commercially acceptable means, we cannot guarantee absolute security.
8. Your Rights and Choices
- Access the personal data we hold about you
- Request corrections or deletions
- Withdraw consent for specific data uses
- Restrict or object to certain types of data processing
9. Data Transfers
Your information may be transferred to and processed in countries other than India. We take appropriate steps to ensure data protection consistent with applicable law.
10. Children’s Privacy
Celevery does not knowingly collect data from children under the age of 18. If we discover such data was collected without parental consent, it will be deleted promptly.
11. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance your experience. These technologies help us analyze usage patterns, remember preferences, and deliver relevant advertisements.
12. Links to Other Services
Our App may contain links to other websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
13. Third-Party Services and SDKs
We may integrate third-party software development kits (SDKs) for analytics, marketing, and performance monitoring. These providers may collect data according to their policies.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically. When changes are made, we will revise the “Effective Date” and notify you via the App or email as appropriate.
15. Contact Us
Email: support@bigburry.com
Phone: +91 8075107480
Thank you for trusting Celevery with your personal data. Your privacy is important to us.